Last Updated: 24 August 2025
Welcome to BlueCallio. These Terms of Service govern your access to and use of BlueCallio's website, APIs, SDKs, hosted communication interfaces, React components, dashboards, and related services (collectively, the Service).
BlueCallio provides communication infrastructure that allows developers and businesses to integrate audio calls, video calls, and screen sharing into their applications.
Depending on the product configuration, BlueCallio may provide:
Features may change, be added, or be discontinued as BlueCallio evolves.
You must provide accurate information when creating an account.
You are responsible for:
You must not share your account credentials or API keys in a way that allows unauthorized access.
BlueCallio allows customers to create projects and associated API credentials.
You are responsible for:
You must not expose secret API credentials in publicly accessible client-side code unless the specific credential is explicitly designed for public use.
You agree to use BlueCallio only for lawful purposes and in accordance with the Acceptable Use Policy.
You must not use BlueCallio to:
BlueCallio may suspend or restrict accounts that violate these Terms or pose a security or operational risk.
BlueCallio provides communication infrastructure but generally does not control the content transmitted through customer applications.
You are responsible for ensuring that your use of the Service and the content transmitted through your application complies with applicable laws.
If your application enables communication between users, you are responsible for providing appropriate user notices, consent mechanisms, moderation controls, and other safeguards required by applicable law.
BlueCallio may charge customers based on their actual usage.
Depending on the applicable pricing model, usage may include:
A participant-minute represents one participant using the applicable communication service for one minute.
For example, a five-minute video call involving two participants results in approximately ten video participant-minutes.
Actual billing calculations may account for applicable rounding rules and usage events defined by BlueCallio.
Paid services require a valid payment method.
Payments may be processed through third-party payment providers such as Razorpay.
By providing a payment method, you authorize BlueCallio and its payment provider to process charges applicable to your account according to your selected plan and actual usage.
BlueCallio does not store complete payment card details on its own servers when those details are handled by the payment provider.
If a payment fails, BlueCallio may:
Customers remain responsible for charges incurred before suspension or termination.
Applicable taxes, including GST, VAT, or other taxes, may be added to charges where required by law.
Customers are responsible for providing accurate billing and tax information.
BlueCallio aims to provide reliable service but does not guarantee uninterrupted or error-free operation unless a separate written service-level agreement applies.
Service availability may be affected by:
BlueCallio may rely on third-party services including:
Your use of third-party services may also be subject to their respective terms.
BlueCallio and its underlying software, SDKs, APIs, documentation, branding, designs, and technology are owned by BlueCallio or its licensors.
Except as expressly permitted, these Terms do not grant you ownership of BlueCallio's intellectual property.
You retain ownership of your own application, data, and content.
You retain ownership of data and content that you submit or transmit through BlueCallio.
You grant BlueCallio the limited rights necessary to provide, maintain, secure, and improve the Service.
Additional details are provided in the Privacy Policy.
BlueCallio takes reasonable measures to protect the Service and customer information.
However, no internet-based service can guarantee absolute security.
Customers are responsible for securing their own applications, API keys, user accounts, and devices.
BlueCallio may suspend or terminate accounts if:
You may terminate your account at any time through the available account controls or by contacting support.
Termination does not eliminate payment obligations incurred before termination.
To the maximum extent permitted by applicable law, BlueCallio provides the Service on an "as available" basis and makes no guarantees that the Service will always be uninterrupted, secure, or error-free.
To the maximum extent permitted by applicable law, BlueCallio will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
BlueCallio's total liability arising from the Service will be limited to the amount paid by the customer to BlueCallio during the twelve months preceding the event giving rise to the claim, except where applicable law requires otherwise.
BlueCallio may update these Terms from time to time.
Material changes will be communicated through the Service or other reasonable means.
Continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms.
These Terms shall be governed by the laws of India.
For questions regarding these Terms:
