Privacy Policy

Depending on how you use BlueCallio, we may collect:

Account Information

• •Name
• •Email address
• •Profile information provided through authentication providers
• •Company information
• •Account identifiers

Developer Information

• •Project names
• •API keys and related metadata
• •API usage
• •Webhook configuration
• •Application configuration

Billing Information

• •Billing address
• •Billing contact
• •Transaction information
• •Subscription information
• •Payment status

Payment card details may be processed directly by our payment provider and may not be stored directly by BlueCallio.

Usage Information

• •Calls started
• •Calls ended
• •Call duration
• •Participant counts
• •Audio/video usage
• •Screen-sharing usage
• •API requests
• •WebSocket connections
• •Error information
• •Usage and billing metrics

Technical Information

• •IP address
• •Browser type
• •Device information
• •Operating system
• •Log information
• •Approximate location derived from IP address
• •Security events

BlueCallio provides communication infrastructure. Depending on the implementation, communication data may pass through or be processed by infrastructure necessary to establish and maintain calls.

BlueCallio does not intentionally use customer communication content for advertising.

BlueCallio provides real-time communication infrastructure and does not store recorded call audio or video content on our servers.

We use information to:

• •Provide the Service
• •Authenticate users
• •Establish communication sessions
• •Manage projects and API keys
• •Calculate usage
• •Generate invoices
• •Process payments
• •Detect fraud and abuse
• •Maintain security
• •Troubleshoot technical issues
• •Monitor reliability
• •Communicate with customers
• •Improve the Service
• •Comply with legal obligations

Payments may be processed by third-party providers such as Razorpay.

When you submit payment information, that information may be transmitted directly to the payment provider.

Payment providers may process information according to their own privacy policies.

If you use Google authentication, BlueCallio may receive information provided by Google, such as your name, email address, and profile information permitted by the authentication flow.

We use this information to create and manage your BlueCallio account.

BlueCallio may use cookies and similar technologies for:

• •Authentication
• •Session management
• •Security
• •Preferences
• •Analytics

You may configure your browser to reject certain cookies, although some functionality may stop working.

BlueCallio may share information with service providers necessary to operate the Service.

Examples include:

• •Cloud infrastructure providers
• •Payment processors
• •Authentication providers
• •Email providers
• •Monitoring providers
• •Security providers

We do not sell customer personal information as a business model.

We retain information for as long as reasonably necessary to:

• •Provide the Service
• •Maintain business records
• •Resolve disputes
• •Prevent fraud
• •Comply with legal requirements

Retention periods may vary depending on the type of information.

We use reasonable technical and organizational safeguards designed to protect personal information.

However, no method of transmission or storage is completely secure.

Because BlueCallio may use infrastructure and service providers located in different countries, information may be processed outside the country where you live.

Where required, BlueCallio will take appropriate measures for international transfers.

Depending on applicable law, you may have rights regarding your personal information, including rights to:

• •Access information
• •Correct information
• •Delete information
• •Request restriction of processing
• •Object to certain processing
• •Request data portability

Requests can be submitted to: hello@bluecallio.com

BlueCallio is intended for businesses and developers and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

We may update this Privacy Policy periodically.

The updated version will include a revised "Last Updated" date.

• •BlueCallio
• •Privacy Email: hello@bluecallio.com
• •Website: https://bluecallio.com